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1005 Langley St

Victoria, BC V8W 1V7

1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

PRIVACY & DATA PROTECTION POLICY

This document sets out the Privacy and Cookies Policy of Green Keratin ltd (trading as Green Keratin ltd ) (“we”/”us” and “our”) and explains how we use your information collected through  www.greenkeratin.co.uk  (the “Website”).

  1. Policy Statement.

Every day our business will receive, use, and store information about a range of data subjects, including but limited to customers, suppliers, job applicants, and general enquiries. This policy sets out how we ensure that this information is processed lawfully and appropriately, in line with the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (collectively referred to as the ‘Data Protection Requirements’).

We take our data protection duties seriously, because we respect your privacy.

We will not sell or otherwise transfer your information to third parties for marketing purposes without your explicit consent.

What we do with the information we gather!

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping, process your online order, we may have to contact you by email, phone or mail from time to time. We may also use the information to customise our website according to customer interests.

  1. About This Policy.

Green Keratin Ltd is responsible for ensuring compliance with the Data Protection Requirements and with this policy. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to your usual contact at the Green Keratin ltd; if you are unsure who to contact then email our sales team via: hello@greenkeratin.london or by writing to Green Keratin ltd addressUnit 32, Filwood Green Business Park, Filwood Park Lane, Bristol BS4 1ET or by calling: 01174032322 .

  1. What is Personal Data?

Personal data means data (whether stored electronically or paper based) relating to a living individual who can be identified directly or indirectly from that data (or from that data and other information in our possession).

Processing is any activity that involves use of personal data. It includes obtaining, recording, holding or transferring data; organising, amending, retrieving, using, disclosing, erasing or destroying it.

  1. Data Protection Principles.

As your data controller, we will ensure that your personal data is:

  • Confirmation as to whether or not personal data concerning the individual is being processed.
  • Request access to any data held about them.
  • Request rectification, erasure or restriction on processing of their personal data.
  • Lodge a complaint with a supervisory authority.
  • Data portability.
  • Object to processing, including for direct marketing.
  • Not be subject to automated decision making including profiling in certain circumstances.
  1. Fair and Lawful Processing

The Data Protection Requirements are not intended to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting the rights of the individual.

In accordance with the Data Protection Requirements, we will only process personal data where it is required for the following lawful purposes: where the processing is necessary for performing a contract with the individual, for compliance with a legal obligation, in the legitimate interests of the business, or where the individual has given their consent.

  1. Processing for Limited Purposes

We have in place detailed policies and procedures for all categories of data subjects. These will be kept up to date with all Data Protection requirements and are available to data subjects upon request.

  1. Accurate Data

We will ensure that personal data we hold is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and at regular intervals afterwards. We will take all reasonable steps to amend or destroy inaccurate or out-of-date data.

  1. Timely Processing

We will not keep personal data longer than is necessary for the purpose or purposes for which it was collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required.

  1. Processing in line with Data Subject’s Rights

We will process all personal data in line with data subjects’ rights, in particular their rights to:

    • Confirmation as to whether or not personal data concerning the individual is being processed.
    • Request access to any data held about them.
    • Request rectification, erasure or restriction on processing of their personal data.
    • Lodge a complaint with a supervisory authority.
    • Data portability.
    • Object to processing, including for direct marketing.
    • Not be subject to automated decision making including profiling in certain circumstances.
    1. Data Security

    We take appropriate and adequate security measures against unlawful or unauthorised processing of personal data, and against the accidental or unlawful destruction, damage, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed.

    We have in place industry-standard procedures and technologies to maintain the security of all personal data from the point of the determination of the means for processing and point of data collection to the point of destruction. Additionally, we use a secure connection when collecting personal financial information from you, which conforms to PCI standards. All forms which request credit card or bank details use the SSL (Secure Sockets Layer) protocol for encryption.

    Wherever possible, we will store all personal data inside the European Economic Area (EEA). Any time that data is transferred outside the EEA, we ensure that exactly the same provisions on data security and processing are applied.

    1. HOW WE USE COOKIES

    Cookies are very small text files that are stored on your computer when you visit some websites. 

    We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

    You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

    Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    The following is strictly necessary in the operation of our website.

    This Website Will:

    • Remember what is in your shopping basket
    • Remember where you are in the order process
    • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

    The following are not Strictly Necessary but are required to provide you with the best customer experience and also to tell us which pages you find most interesting (anonymously).

    12. Functional Cookies

    This Website Will:


    Track the pages you visit via Web Analytics (web statistics). We use the Shopify platform to see how our site is performing. Helping us to see which pages are popular and how visitors are using the website. We use this information to constantly measure and improve our website performance.

    13. Targeting Cookies

    This Website Will:

    Allow you to share pages with various social networks such as Facebook, Twitter, Instagram, Google+ WhatsApp etc and control your own personal information and experience and control your own personal information and experience.

    “We do not store credit card details nor do we share customer details with  any 3rd parties”

    Again, we will not sell, distribute or lease this personal information to third parties unless we have your permission or are required by law to do so.


    You may also request the details of any personal information which we hold about you under the Data Protection Act. If you would like a copy of the information held on you please write to Green Keratin ltd Unit 32, Filwood Green Business Park, Filwood Park Lane, Bristol BS4 1ET.)


    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us via : hello@greenkeratin.co.uk or the above address as soon as possible.

    We will promptly correct any information.

    1. Changes to this Policy.

             Our Privacy Policy may change from time to time.

    The amended version will be published on our website and any significant changes will be communicated to you either on the website or directly.

    Dated 23.05.2018.  This Privacy Policy will replace any previous Privacy Policy.

    Please don’t forget to Check out our Terms and Conditions.